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An unexpected diversion return to JFK Airport in New York City was made by an American Airlines flight headed for Guyana following an argument between a passenger and a crew member. When the flight, flight number 2557, was forced to turn around after the incident involving Joel Ghansham, a Guyana passenger, it was en route to Georgetown, Guyana.
Local reports claim that Ghansham's request for assistance in stowing his bags in the overhead compartment due to recent back surgery is what started the problem. The staff member apparently ignored the request rather than providing assistance, which led Ghansham to express his discontent with the service.
The same crew member came up to Ghansham again during the beverage service and extended an invitation to drink. The flight attendant took offense to Ghansham's use of the term "waiter" in response, which she felt was inappropriate. The crew member cautioned that he had the authority to turn the plane around, which caused the situation to quickly worsen.
Returning unexpectedly to JFK Airport
The pilot abruptly declared that the flight would be returning to JFK Airport in an unexpected turn of events. Despite Ghansham's statements that he never made a scene or got into a fight, the airline labeled him a "disruptive passenger." He was then taken off the plane and interrogated by authorities before being given permission to leave.
Following the event, American Airlines sent Ghansham a letter of apology and a goodwill offer of 10,000 additional Advantage points. The passenger disputes the airline's account of the events, thus they are not happy with their response.
