 During the March introduction of its generative AI-powered "Zoom IQ" capabilities, the pandemic-era video conferencing service came under fire for revising its terms of service, thus opening up all "Customer Content" for AI training, The Byte reported.
In a recent blog post, Zoom's Chief Product Officer Smita Hashim stated, "At Zoom, we believe in empowering our clients with cutting-edge and secure communication solutions. We have changed our terms of service (section 10.4) to explicitly state that we will not train our artificial intelligence models using audio, video, or chat customer material without your permission.
According to the updated TOS, users "consent to Zoom's access, use, collection, creation, modification, distribution, processing, sharing, maintenance, and storage" of their personal information for "any purpose," including "machine learning or artificial intelligence, including for the purposes of training and tuning of algorithms and models."
Users of Zoom appeared to be mainly ignorant of the update until Stack Diary broke the news of the modifications on Sunday.
In response to user complaints, Zoom changed its policy. The business made it clear once more that it won't record video calls without the user's consent. However, the "notwithstanding" clause in the recently revised TOS is still a little ambiguous on what the definition of "Customer Content" permits or forbids.
The business has a poor image overall, especially in light of its earlier privacy issues, which included compromising security, deceiving consumers, and exchanging personal data with third parties without their knowledge or approval.
